Returns & Exchanges

At Jamie Kay, we want you to love your purchase, which is why we offer a 30-day return window for all unwashed and unworn items in their original packaging. Please note that for hygiene reasons, swimwear and hair accessories are final sale unless faulty.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place your items in their original packaging with all tags attached to ensure they are protected during transit.

3

Ship to Our Warehouse

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing